The Human Resources functional area provides a critical component to any retail organization: well trained and skilled associates to provide excellent customer service, both internally and externally. While sometimes one of the last areas addressed in process improvement initiatives, often it is found that root causes of problems that occur could be addressed through Human Resources activities. In addition to staffing, Human Resources must balance the need to offer competitive compensation packages with the realities of working on a retailer’s budget. Activity clusters addressed include:
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- Hiring/Staffing
- Training
- Performance Management
- Issue Resolution
- Communications
- Benefits and Compensation