Information Technology

The Information Technology functional area in any company is charged with implementation and maintenance of its transactional and analytical systems. There are many common challenges among retailers, from networking stores, to building E-Commerce sites, to maintaining 24/7 availability of Point-Of-Sale systems. As with all operational support functional areas, the Information Technology area is challenged to perform efficiently by allocating its budget most effectively to keep the day-to-day operations running efficiently while planning and investing for future growth and rapidly changing technology infrastructure.  Processes addressed include:

  • Multichannel retailing¬† – web site set up, web shopping carts and secure credit card processing
  • RFID implementation and its impact on inventory management and store operations systems
  • Technology implementation
  • Customer data privacy and security
  • Systems integration