There has never been a more exciting time in retail than today! Technology advances have revolutionized the way retailers sell and interact with customers, creating both opportunity and a unique challenge to remain competitive. Many of the fundamental principles of retail remain the same: buying and selling, margins, and the importance of the customer experience, for example. Other areas, however, are completely changed: marketing strategies, sales channels, and visibility into customer lifestyles.
Retail Benchmarks continues to be dedicated to retail management and measurement of retailer performance. It is our mission to help retailers run better businesses, whether through shared content, consulting expertise, or technology support. You may notice we have recently updated our site to take advantage of the same new technology that retailers now use with their customers! Connect with us on twitter, subscribe to our blog, or become a member to access valuable content and participate in confidential conversations with your retail peers.